Frequently Asked Questions (FAQs)
The R.A.D. Process
Do I have to sign up for the Four Session Safe Movement Series if I am already physically active?
Yes. To provide you with the high level of specialized oversight we are known for, every client begins with the Four Session Safe Movement Series™. This ensures we understand your specific movement patterns and can assign the safest Adaptive Level for your success in our blocks.
Membership & Subscriptions
Can I cancel my membership at any time?
Yes. You can manage your monthly amaDEO R.A.D. Membership™ subscription through your secure member portal at any time. Please note that an active membership is the 'key' to our studio; it is required to remain enrolled in our live Adaptive Blocks™, participate in the amaDEO Circle™, or access your customized Safe-to-Move™ Blueprint.
Attendance & Scheduling
What is your cancellation policy for scheduled sessions?
To maintain the quality of our specialist-led care, we require a 24-hour notice if you need to reschedule or cancel a session. This allows us to offer that time to another client. Sessions cancelled with less than 24 hours' notice, or no-shows, are subject to the full session fee. [View Full Policy]
Virtual & Mobile Logistics
Do I need to buy special equipment for my virtual assessment?
No. We can perform a comprehensive movement screen using common household items like a sturdy chair or a wall. If specialized tools (like bands or foam rollers) would benefit your specific goals, your specialist will discuss those with you during your 4th session.
Member Portal & Booking
How do I book my sessions?
Once you graduate from your onboarding series, you will log right into your member portal. From your personal dashboard screen, you can view our active studio calendar, secure your streamline blocks, or request your private in-studio appointment blocks in seconds.
Is my information secure?
Absolutely. All of your private contact details, intake questionnaires, billing data, and movement history notes are hosted inside a fully secure digital ecosystem. We strictly safeguard your household's data privacy with absolute integrity.
Community & Support
What is the amaDEO Circle™?
The Circle is your direct line to your specialist. These are 10-minute focused sessions (Virtual) for active members to connect, ask questions, address form concerns, or adjust a movement in their blueprint. It’s where we ensure the "whole family" is moving forward together.
What is amaDEO Connection™?
This is our private, members-only digital community. It is a dedicated space to discuss lifestyle hacks, mobility tips, nutrition, and celebrate milestones with other members of the amaDEO family.