Frequently Asked Questions (FAQs)
The R.A.D. Process
Do I have to do the Assessment if I am already active?
Yes. To provide you with the high level of specialized oversight we are known for, every client begins with the R.A.D. Foundations Assessment™. This ensures we understand your specific movement patterns and can assign the safest Adaptive Level for your success in our blocks.
Membership & Subscriptions
Can I cancel my membership at any time?
Yes. You can manage your monthly amaDEO R.A.D. Membership™ subscription through your member portal at any time. Please note that an active membership is the 'key' to our studio; it is required to remain enrolled in Adaptive Blocks™, participate in the amaDEO Circle™, or access your clinical R.A.D. Blueprint.
Attendance & Scheduling
What is your cancellation policy for scheduled sessions?
To maintain the quality of our specialist-led care, we require a 24-hour notice if you need to reschedule or cancel a specific session (such as an Assessment or a Mobile Stretch). This allows us to offer that time to another client. Sessions cancelled with less than 24 hours' notice, or no-shows, are subject to the full session fee. [View Full Policy]
Virtual & Mobile Logistics
Do I need to buy special equipment for my virtual assessment?
No. We can perform a comprehensive movement screen using common household items like a sturdy chair or a wall. If specialized tools (like bands or foam rollers) would benefit your specific goals, your specialist will discuss those with you during your 4th session.
What is your service area for Mobile Concierge in Columbia?
Our practitioner-led Mobile Concierge services (Assisted Stretch and Private Training) are available for locations within a 15-mile radius of Columbia, SC. Locations beyond 15 miles are served via our high-fidelity Virtual Studio.
The Square Portal & Booking
How do I manage my portal?
We use Square for all bookings and secure payments. Once you’ve booked your first session, you can create a Square Customer Account. This allows you to view upcoming appointments, reschedule sessions, and manage your membership subscription all in one place.
How do I book my sessions?
All bookings are handled through our online schedule. Once your R.A.D. Foundations Assessment™ is complete, you will receive a link to book your Adaptive Block™ sessions according to your assigned level.
Is my information secure?
Yes. We use Square’s encrypted platform to ensure your payment details and intake forms are handled with the highest level of security and privacy.
Community & Support
What is the amaDEO Circle™?
The Circle is your direct line to your specialist. These are 10-minute focused sessions (Virtual) for active members to connect, ask questions, address form concerns, or adjust a movement in their blueprint. It’s where we ensure the "whole family" is moving forward together.
What is amaDEO Connection™?
This is our private, members-only digital community. It is a dedicated space to discuss lifestyle hacks, mobility tips, nutrition, and celebrate milestones with other members of the amaDEO family.